Engaging public servants: public service motivation, work engagement and work-related stress

DE SIMONE, SILVIA;CICOTTO, GIANFRANCO;PINNA, ROBERTA;Giustiniano L.

2016-01-01

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Abstract

Considering the ongoing international debate on the role of public administrations in economic systems, public service motivation (PSM) has significantly and increasingly attracted the attention of practitioners and scholars in the past two decades. Following the research streams that have investigated topics of organizational behavior in the public context, this study examines the influence of PSM on the feeling of job satisfaction for public employees. The novelty of the study lies in linking some features of the work context considered to be more prevalent in public organizations with specific job characteristics, seen as determinant antecedents of job satisfaction. Based on two complementary studies conducted in an Italian public administration, this paper shows how PSM influences job satisfaction, job engagement, and life satisfaction. Additionally, the findings display how job engagement affects both job and life satisfaction in these particular contexts. Furthermore, the paper sheds new light on how to deal with such problems and at the same time opens new avenues for investigation.